FAQ's

How long will it take for my items to arrive?

All orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed. Orders received on weekdays before 14:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped on Monday.

The estimated shipping time begins from the day your order is dispatched.

Ship to UK:
Standard Delivery: 3-5 working days (£4.99)
UK Next Day Delivery: Order before 2pm (£5.99)

International shipping:
United States & Canada: 5-7 working days (£9.99)
Rest of the world: 3-17 working days (£15.99)

Note: We are unable to make any changes or cancellations once the order has been placed.

How long will it take to receive a tracking number?

It will take usually between 1-3 business days.

Where can I place an order from?

You can place an order from any country, we ship Worldwide.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.

How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, Paypal, Apple pay and Klarna.

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.

If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Will I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

My question isn't listed here

If you have any questions please send us an email at hello@gymcastle.co.uk

FAQ's

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